Privacy Policy

Privacy Policy – EKTV Grow

Last Updated: 01 November 2025

1. Preamble

Welcome to EKTV Grow, operated by EKAM Convergence Pvt. Ltd. (formerly known as AAACloud Telephony Pvt. Ltd.) (“EKTV”, “we”, “us”, or “our”).

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use the EKTV Grow mobile application (“App”) and related services that enable users to register as resellers/partners, top up wallets, and recharge OTT subscriptions for their customers.

This document is an electronic record published under the provisions of the Information Technology Act, 2000 and its applicable rules. It does not require any physical or digital signature.

By downloading, registering, or using this App, you agree to the terms of this Privacy Policy and the Terms & Conditions of Use.

2. Information We Collect

We may collect the following categories of information when you use the EKTV Grow App:

A. Personal Information

Information that can be used to identify you personally, including but not limited to:

Name, contact number, email address, address (including city, state, and PIN code)
Identity proof and address proof (e.g., Aadhaar Card, PAN Card)
Bank account or payment details
Profile photo (optional)
Device information such as IMEI, IP address, or operating system details
Login credentials, such as passwords or OTPs
Any information voluntarily provided during registration, support requests, or wallet top-ups

B. Non-Personal Information

Information that does not directly identify you, such as:

App usage patterns and transaction logs
Device and session details
Diagnostic and performance data
Aggregated or anonymized analytics data
Cookies and tracking identifiers (where applicable)

We collect information directly from you, automatically through your device, and occasionally through authorized third parties.

3. How We Use Your Information

Your data may be used for one or more of the following purposes:

To verify your identity and complete registration as a reseller/partner
To enable wallet top-ups, manage transactions, and process payments
To provide, operate, and improve our OTT recharge and related services
To comply with legal, regulatory, and tax requirements
To provide customer support and respond to your queries
To send important updates, offers, or promotional communications
To detect, prevent, and investigate fraud, misuse, or unauthorized access
To analyze usage patterns for improving service performance and user experience

We will obtain your explicit consent where required by law before collecting or processing any sensitive personal information.

4. Sharing of Information

We may share your information only in the following cases:

With authorized partners, payment gateways, or service providers for enabling transactions and wallet services
With affiliates or advertising partners to provide marketing or promotional offers (you may opt out anytime)
With government authorities or regulators when required by applicable laws
With technical support or infrastructure providers who assist in maintaining the App
To detect or prevent fraud, unauthorized access, or security breaches

We do not sell or rent your personal information to any third party.

5. Data Retention

We retain your personal data only as long as necessary to:

Provide the services you’ve requested
Comply with applicable legal or regulatory obligations
Resolve disputes and enforce agreements

Once the purpose is fulfilled, we securely delete or anonymize your information.

6. Security of Your Information

We use appropriate technical, organizational, and administrative safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to ensure the security of your data, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials.

7. Third-Party Links and Services

The EKTV Grow App may include links or integrations with third-party websites, payment gateways, or OTT platforms.
We are not responsible for the privacy practices, data handling, or content of those third parties. We encourage you to review their privacy policies before sharing any information.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations.
When we make material updates, we will notify you through the App or email. Continued use of the App after such updates will signify your acceptance of the revised policy.

9. Your Rights

You have the right to:

Access, update, or correct your personal information
Withdraw consent for certain uses (where applicable)
Request deletion of your personal data (subject to legal requirements)
Opt out of promotional communications

To exercise these rights, please contact us at info@ektv.in.

10. Contact Us

If you have any questions, feedback, or concerns about this Privacy Policy or data handling practices, please contact:
Email: info@ektv.in
Company: EKAM Convergence Pvt. Ltd.
Website: www.ektv.in